Frequently Asked Questions
Get expert answers to common hair care questions from professional stylist Carla Testa
How often should I get my hair coloured?
For most clients, I recommend touch-ups every 6-8 weeks for root coverage and full colour refreshes every 3-4 months. However, this varies based on your hair type, colour choice, and personal preference. During your consultation, we'll create a personalized maintenance schedule.
What's the difference between highlights and balayage?
Highlights use foils for precise, uniform lightening throughout the hair, while balayage is a hand-painted technique that creates natural-looking, sun-kissed highlights with softer regrowth lines. Balayage typically requires less maintenance and offers a more lived-in look.
How should I prepare my hair before a colour appointment?
Come with clean, dry hair (washed 24-48 hours prior). Avoid using heavy styling products, and bring reference photos of your desired look. If you've had previous chemical treatments, please inform me during booking so I can plan accordingly.
Can you fix a colour disaster from another salon?
Yes, colour corrections are one of my specialties. However, these services require extra time and multiple sessions to achieve the desired result safely. I'll assess your hair during a consultation and create a plan to restore your hair's health and achieve your goals.
How do I maintain my colour between appointments?
Use sulfate-free shampoo, wash with cool water, and apply a weekly deep conditioning treatment. Protect your hair from UV rays and chlorine. I'll recommend specific products during your appointment based on your hair type and colour.
What hair treatments do you offer?
I offer various treatments including deep conditioning, protein treatments, glossing services, and specialized treatments for damaged or chemically-processed hair. Each treatment is customized based on your hair's specific needs and condition.
How long do appointments typically take?
Cut and style appointments take 1-2 hours, single-process colour takes 2-3 hours, and highlights or balayage can take 3-4 hours. Complex colour corrections may require multiple sessions. I'll provide an estimated timeframe when you book.
Do you work with all hair types and textures?
I have extensive experience working with all hair types, textures, and ethnicities. I stay current with techniques and products for curly, coily, straight, and wavy hair to ensure every client receives expert care.
What's your cancellation policy?
I require 24-hour notice for cancellations or rescheduling. Same-day cancellations may incur a fee. I understand emergencies happen, so please call as soon as possible if you need to change your appointment.
Can I bring inspiration photos to my appointment?
Yes, please do! Photos help me understand your vision and ensure we're on the same page. I'll let you know if the look is achievable with your current hair condition and discuss any modifications needed to protect your hair's health.
Appointment Preparation Guide
Follow these simple steps to ensure you get the best results from your hair appointment
Before Your Appointment
- Wash your hair 24-48 hours before your appointment (not the day of)
- Avoid heavy styling products, oils, or dry shampoo
- Bring inspiration photos and be prepared to discuss your hair goals
- Inform me of any recent chemical treatments or medications
- Eat a good meal beforehand, especially for longer appointments
What to Expect
- Detailed consultation to discuss your hair goals and lifestyle
- Professional assessment of your hair's condition and needs
- Customized treatment plan tailored to your hair type
- Professional product recommendations for at-home care
- Styling tips and maintenance schedule for your new look
After Care Tips
First 48 Hours:
- Avoid washing your hair for 48 hours after colouring
- Use cool water when you do wash
- Avoid heat styling tools when possible
Long-term Care:
- Use sulfate-free, color-safe products
- Apply weekly deep conditioning treatments
- Protect hair from UV rays and chlorine